🧭 Help Center

Welcome to the Amatt Street Help Center

We’re here to make your shopping experience simple, secure, and enjoyable.
Below you’ll find answers to our most frequently asked questions.

🛍️ 1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a confirmation email with a tracking link. You can also check your order status in your account dashboard.

Q: Can I modify or cancel my order?
A: Orders can be changed or canceled within 12 hours after payment. Once shipped, we’re unable to make any modifications. Please contact us as soon as possible if you need assistance.

🚚 2. Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! All orders on amattstreet.com come with free worldwide shipping — no minimum spend required.

Q: How long does delivery take?
A: Orders are processed within 1–3 business days.
Estimated delivery time:

  • UK & Europe: 5–10 business days

  • US & Canada: 7–15 business days

  • Rest of the world: 10–20 business days

🔁 3. Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7days of receiving your order, as long as items are unused and in original packaging.

Q: How do I start a return?
A: Please email our support team at payment@amattstreet.com with your order number and reason for return. We’ll provide you with step-by-step instructions.

Q: Do I need to pay for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

🧾 4. Privacy & Security

We take your privacy seriously.
All payments and customer data are protected using SSL encryption and secure checkout systems.
Please refer to our Privacy Policy for details.

💬 5. Contact Us

Still need help?
Our customer support team is here to assist you Monday–Friday, 9:00 AM – 6:00 PM (UK time).

📧 Email: payment@amattstreet.com
📞 Phone: (+44) 7460991032
🌐 Website: amattstreet.com