🌍 FAQs – Amatt Street Ltd (English Version)

1. Do you ship worldwide?

Yes! We offer free worldwide shipping on all orders, with no minimum purchase required.

2. How long will it take to receive my order?

Orders are processed within 1–3 business days after payment confirmation.
Delivery time varies by location:

  • United Kingdom: 3–7 business days

  • Europe: 7–12 business days

  • North America: 10–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the world: 12–20 business days

3. How can I track my order?

Once your order has been shipped, you’ll receive an email with your tracking number and tracking link.
You can track your order through our website or directly on the courier’s official tracking page.

4. Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible at payment@amattstreet.com.
Once your order is shipped, we’re unable to make changes or cancel it.

5. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and secure payment methods supported by Stripe.
All transactions are encrypted and processed securely.

6. What is your return & refund policy?

If you’re not satisfied with your purchase, you can request a return within 7 days of receiving the product.
The item must be unused and in its original packaging.
Please visit our Refund Policy page for detailed instructions or contact payment@amattstreet.com for assistance.

7. Will I need to pay customs fees or import taxes?

In most cases, no additional fees apply.
However, some countries may charge import taxes or customs duties, which are the responsibility of the customer.

8. What should I do if my item arrives damaged or defective?

Please contact us immediately at payment@amattstreet.com with your order number and photos of the damaged item.
We will provide a replacement or full refund.

9. Is my personal information safe?

Absolutely.
We value your privacy and protect all personal and payment information with industry-standard SSL encryption.
Please see our Privacy Policy for more details.

10. How can I contact you?

You can reach us by:

  • 📧 Email: payment@amattstreet.com

  • đź“ž Phone: (+44) 7460991032

  • 🏢 Address: 106 Blackmore Street, Sunny Hill, Derby, United Kingdom, DE23 8AX